# Bernard: AI front and back office for appliance repair

Canonical: https://thelazyweb.com/companies/bernard/
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Author: Ali Abouelatta (https://thelazyweb.com/authors/ali-abouelatta/)
Published: 2026-09-19
Updated: 2026-09-19
Research type: Company profile
Method: Company and accelerator sources checked 2026-09-19. Product claims are attributed to their sources; this is research, not a hands-on product trial.

Bernard is building an AI front and back office for appliance repair companies. The useful buyer fit is a servicer whose phones, warranty rules, schedules and parts knowledge live in separate systems—and whose first truck roll too often becomes a diagnostic visit instead of a completed repair.

## What it does

The [current Bernard homepage](https://bernardhq.com/) describes one workflow for calls, scheduling and parts. It says the system answers business-hours, overflow, after-hours and voicemail calls; identifies COD, warranty, redo, status and escalation requests; and applies the servicer’s own pricing, coverage, fee, service-area and escalation rules. It can also read live availability and write creates, reschedules and cancellations back to the field-service system.

The product’s distinctive layer is Pre-ID. Bernard says it combines the exact appliance and symptoms with repair history, similar completed visits, manufacturer guidance, parts data and the servicer’s operating knowledge. The

[Bernard: AI front and back office for appliance repair](<https://www.thelazyweb.com/companies/bernard/>)

Source observed: 2026-09-20T02:21:27.601Z. Last checked: 2026-10-08T02:00:47.035+00:00.

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